Complaints and contact

Phone: [[REPLACE: AUSTRALIAN PHONE NUMBER]]. Email: [[REPLACE: CONTACT EMAIL]]. Address or service area: [[REPLACE: AUSTRALIAN BUSINESS ADDRESS OR SERVICE AREA]].

Target acknowledgement time: [[REPLACE: COMPLAINT ACKNOWLEDGEMENT TIME]]. Target written response time: [[REPLACE: COMPLAINT RESPONSE TIME]].

Contact WITH about its own information handling, communication, coordination fee, itinerary support or conduct. Include the service date and the outcome you are seeking, but do not send clinical records through an unsecured channel.

Diagnosis, consent, treatment, clinical records, complications and clinical outcomes remain the responsibility of the independent treating provider.

WITH can help route a clinical complaint to the provider and preserve communication records, but does not decide the clinical merits of the complaint.

Treating provider complaints contact: [[REPLACE: PROVIDER COMPLAINTS CONTACT AND AUTHORITY]].

Privacy contact: [[REPLACE: PRIVACY CONTACT]]. If a privacy complaint remains unresolved, information about external review may be available from the Office of the Australian Information Commissioner or another regulator that applies to the circumstances.

Australian consumer assistance: [[REPLACE: RELEVANT STATE OR TERRITORY FAIR TRADING BODY]].

China-side provider or authority: [[REPLACE: RELEVANT CLINIC AND REGULATORY COMPLAINT PATH]].

These options depend on the facts and jurisdiction. WITH does not represent that a particular regulator will accept every complaint.

This complaints process is not an emergency service. Urgent symptoms require prompt local professional or emergency care. Draft for professional review.